West Palm Beach, FL, August 11, 2021 – Cambridge Capital is pleased to announce its leadership of a $20 million investment in Parcel Perform, the delivery experience platform e-commerce for businesses worldwide. Co-investors include Softbank Ventures, Wavemaker Partners, and Investible.

Parcel Perform is a profitable SaaS company that currently manages over 100 million parcel tracking updates daily, providing real-time visibility of tracking data, and helping businesses to increase customer lifetime value by up to 40%. Parcel Perform continues to see stellar growth, with revenue growing by 5x since the onset of the COVID-19 pandemic.

The Cambridge investment will help Parcel Perform cement its technology leadership and support its global expansion and recruitment efforts. Parcel Perform will use the fresh funding to build out its technology offerings and invest further in artificial intelligence (AI) solutions. This includes scaling its proprietary ‘Date of Arrival’ prediction engine which allows customers to know precisely when their parcels will arrive. With over 100 employees across Asia-Pacific and Europe, the new funding will also enable the company to establish a regional headquarters in North America and grow to 150 employees globally by the end of the year.

Parcel Perform’s founding team has leveraged their industry expertise to build a truly global business, standardizing last mile delivery data across 700+ carriers worldwide – the largest such data set in the industry. Parcel Perform’s technology forms the backbone of logistics-related decision-making and customer experience of leading e-commerce brands such as Nespresso, as well as direct-to-consumer retailers like Waterdrop, and marketplaces like idealo.

“With e-commerce becoming the primary retail channel, the need for Parcel Perform is a profitable SaaS company that currently manages over 100 million parcel tracking updates daily, providing real-time visibility of tracking data and helping businesses to increase customer lifetime value by up to 40%. Parcel Perform continues to see stellar growth, with revenue growing by 5x since the onset of the COVID-19 pandemic.

The Cambridge investment will help Parcel Perform cement its technology leadership, and support its global expansion and recruitment efforts. Parcel Perform will use the fresh funding to build out its technology offerings and invest further in artificial intelligence (AI) solutions. This includes scaling its proprietary ‘Date of Arrival’ prediction engine which allows customers to know precisely when their parcels will arrive. With over 100 employees across Asia-Pacific and Europe, the new funding will also enable the company to establish a regional headquarters in North America and grow to 150 employees globally by the end of the year.

Parcel Perform’s founding team has leveraged their industry expertise to build a truly global business, standardizing last mile delivery data across 700+ carriers worldwide – the largest such data set in the industry. Parcel Perform’s technology forms the backbone of logistics-related decision-making and customer experience of leading e-commerce brands such as Nespresso, as well as direct-to-consumer retailers like Waterdrop and marketplaces like idealo.

“With e-commerce becoming the primary retail channel, the need for merchants to provide an excellent post-purchase experience has become business critical. Parcel Perform is uniquely positioned to capitalize on this opportunity with its enterprise-grade solutions and its globally logistics data integrations. We are thrilled that our investors recognize our ability to build a sustainable and profitable business by serving some of the most sophisticated enterprise customers worldwide to help them boost their customer satisfaction online,” said Dr. Arne Jeroschewski, CEO and co-founder of Parcel Perform.

“We set our hearts on building a scalable, sustainable and customer-focused enterprise software company. We grew our team to over 100 people and expanded our customer base from our roots in Asia to also working with leading brands, marketplaces and carriers in Europe and North America. Today, we are proud to support hundreds of customers by allowing them to leverage our platform as a true differentiator in their markets,” added Dana von der Heide, CCO and co-founder of Parcel Perform.

Benjamin Gordon, Managing Partner of Cambridge Capital points out, “Cambridge Capital focuses exclusively on global logistics and supply chain technology. We are excited to choose to invest in Parcel Perform, and to partner with Arne and Dana as the lead investor in this Series A financing. Visibility is a vital market in this age of e-commerce. After evaluating many companies worldwide, we believe that Parcel Perform simply offers the best visibility and experience solution. They have built a unique value proposition for brands, marketplaces and carriers, with the most complete solution for end-to-end shipment tracking. Arne and Dana reflect what we look for: outstanding founders, with supply chain industry expertise, and a focus on building profitable growth for the long term.”

Davide Costella, Global Delivery Services Manager at Nespresso, said, “Over more than two years of working with Parcel Perform, their solution has become our global track-and-trace solution. Thanks to their vast coverage of more than 700 carriers worldwide and quick onboarding of additional ones, we have implemented track & trace deliveries in different Nespresso markets across all continents. With the help of their streamlined data in 30+ languages and sophisticated product suite, we are creating excellent post-purchase experiences but also getting real insights into actual carrier Service Level compliance which helps us drive continuous improvement and better rates. Tracking assistance is amongst the top reasons customers call our customer relationship center and in some markets, we have seen a 45% decrease in these calls. In addition, with our session cam analytics, we have observed that customers revisit the track-and-trace webpage 4-6 times during the delivery time window, proving it is indeed an essential feature to boost customer experience.”

Parcel Perform has offices in Singapore, Vietnam and Germany. While scaling their LogTech SaaS business, Parcel Perform stayed true to their convictions in equality and managed to build a diverse team of 100+ employees while achieving gender equality targets.

About Parcel Perform

Parcel Perform is the leading delivery experience platform. It enables modern e-commerce enterprises to create unique end-to-end customer journeys and optimize logistics operations with powerful data integrations, parcel tracking, delivery notifications and logistics performance reports in real-time. Parcel Perform’s scalable SaaS platform executes more than 100M parcel updates daily and integrates with 700+ carriers. The data-first company is pioneering innovative ML / AI use cases in e-commerce logistics including its ‘Date of Arrival’ prediction engine. Parcel Perform is the partner of choice for top brands, marketplaces and carriers across all major verticals globally.

For more information, please visit https://parcelperform.com/.

About Cambridge Capital:

Cambridge Capital is an investment firm focused on the applied supply chain. The firm provides private equity to finance the expansion, recapitalization or acquisition of growth companies in transportation, logistics and supply chain technology. Our philosophy is to invest in companies where our operating expertise and in-depth supply chain knowledge can help our portfolio companies achieve outstanding value.

For more information, please visit http://www.cambridgecapital.com.